Frequently Asked Questions
For more information about customs brokers, please contact us.
What does a customs broker do?
A private-sector specialist providing customs representation and international trade advice.
Is using a customs broker mandatory?
No; representation options permitted by legislation are considered for each operation.
How can a customs broker help?
A broker offers expertise in tariffs, valuation, origin and document preparation.
How can I check a customs broker’s qualification?
Ask to see the Customs Brokerage Permit issued by the Ministry.
Are customs brokers public officials?
No; they work in the private sector and charge for their services.
What should I ask at the first meeting?
Ask about documents, service scope, cost items and operation risks.
Is there a standard for customs brokerage fees?
Yes; a Customs Brokerage Minimum Fee Tariff is published every year. We recommend assessing a quotation against this tariff and the services it covers.
Can I get support in my region?
Explore the 46 customs offices we serve and share your operation location.
How can I start working with Dörtyol?
Contact us by phone or email with your product, operation type and planned customs office. We will discuss your requirements and define the scope together.
Which documents should I prepare for a meeting?
Share your available invoice, product description, packing details, transport plan and permits. Exact document requirements depend on the product and operation.
What information helps assess a tariff code?
Material, composition, intended use, technical specifications and available catalogues or analyses are relevant. A product name alone is insufficient for definitive classification.
How long do customs operations take?
Timing depends on the product, document readiness, operation and customs controls. We assess a schedule for your operation rather than offering a universal completion guarantee.
Can we discuss duties and costs in advance?
Share product, tariff, origin and transaction details. An assessment considers current regulations and the operation conditions.
Are A.TR and EUR.1 the same document?
No. A.TR concerns free-circulation status; EUR.1 concerns preferential origin rules. Suitability depends on the goods and trade arrangement.
Are origin and the country of dispatch the same?
Not necessarily. Origin is assessed under applicable rules; the dispatch country alone does not establish origin.
Can I get support for bonded warehouse operations?
Share goods details, the planned bonded warehouse and the next operation so we can consider document preparation and coordination needs.
What should I share for transit preparation?
Departure and destination points, transport method, carrier information and commercial documents help prepare the discussion.
Do you offer inward-processing consultancy?
We can discuss the scope using production plans, inputs, existing permits and import/export schedules.
How should I describe an outward-processing need?
Share the goods, processing purpose abroad, relevant country and departure/return plans.
Which sectors do you focus on?
Mining, iron and steel, agricultural products and grain. We start with product characteristics and define the scope for each operation.
Why are technical details important for minerals and steel?
Composition, standards and intended use are key details. Share catalogues, technical sheets or available analyses.
How can we plan agricultural and grain shipments?
Let us consider product, origin, quantity, loading/destination points and documents. Specific document and control requirements need a separate assessment.
How can I receive information during the operation?
Share contact persons and communication expectations. We can agree how to share status updates and next steps.
Can we discuss operations and share documents remotely?
Start by phone or email. We define the documents to share and working arrangements together.
Where can I follow current regulations?
Our regulations link leads to the Ministry of Trade. Archive articles should not replace current regulations.
How can we clarify authorisation for an operation?
Let us identify preparation based on your company, operation and representation needs. Authorisation is considered for the specific operation.
What does storage and distribution support cover?
We define coordination around cargo, storage needs and delivery plans. This does not imply ownership of facilities.
How can I switch between Turkish and English?
Use TR / EN at the top. Your page and selected content are preserved, and the language preference continues across navigation.
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